TERMS AND CONDITIONS
THE SMALL PRINT.
Making a booking.
To make a booking for a life-casting appointment you will need to telephone, email or message Helen Hannah at Dinkie Dannies. Once an appointment has been made we will endeavour to arrive at the place the casting is to take place in good time. If we are carrying out a home visit please bear in mind that traffic delays etc are outside of our control, although we will do our best to inform you if we are running late.
Should you have booked an appointment in our studio we expect you to arrive in a timely manner, or advise us of any delays to your journey. We can usually accommodate delays, but it is good to know in case another customer is booked to visit us after you.
Please give us as much notice as possible for a casting date. The time of year and work load will determine how much notice we need in order to make a booking and often we can work at very short notice. However, it is preferable to have around two weeks' notice for a long distance home visit.
Cancelling an appointment
Should you need to cancel your appointment due to illness or other unforeseen circumstances we would appreciate as much notice as possible. We understand that with small babies it isn’t always possible to let us know days in advance. However, in the case of a home visit, if we have already left to come to you before we hear about the cancellation we will make a charge of 50p per mile travelled for the round trip to and from home as well as a £15 admin charge. We reserve the right to waive the admin charge should another date be made for a casting and kept to.
Non-order when a home visit has been made
At Dinkie Dannies we take pride in every piece we create. We bring samples of our work with us when we come and visit you at home, and unlike many other life-casters we do not ask for a deposit until we have met and you have chosen what you would like us to cast.
We do this as we are confident that you will have looked at our work on-line before calling us, and already know the quality of our work. We also want you to be confident you are making a purchase from a reputable business.
In the very rare event that we made a home visit and you decided not to make a purchase for whatever reason, we reserve the right to charge you for the home visit. This charge would amount to 50p per mile traveled for the round trip plus an admin fee of £15. Payment would be expected within 14 days of the invoice being issued.
Deposit and final payment for castings
We ask for a deposit of 50% of the cost of the completed piece when we get together to make the moulds we need to get started. This payment can be made by cash, cheque or bank transfer when we get together. The payment of the balance will need to have cleared our account before we make delivery, or paid in cash on delivery. We will give you several days notice that a piece is ready for delivery in order to allow you to make a bank transfer or post a cheque to us in time for it to clear.
We are happy to discuss payment terms should you wish to make smaller regular payments towards a piece. Please contact us directly to discuss individual requirements.
In the case of a large piece finished in solid bronze, lead crystal or nickel plate we may need to arrange different payment terms. This will be made clear to you at the time of booking an appointment.
Health and Safety
We are happy to provide you with health and safety notes for all products we use in the casting process should you require them.
When we get together to take the moulds needed to make the casts we would ask you to be mindful of health and safety. There may be trip hazards etc in the place we are making the moulds, you may need to hold your baby or child for a time while the moulds are taken. Throughout the processwe will do our best to insure your comfort and safety, but we also ask that you are mindful of your surroundings, and your own comfort and advise us if we need to change positions etc.
The mould making materials we use are completely non-toxic and safe to use on your own and your baby’s skin. However once cured tiny pieces may break off and could, if ingested cause a choking hazard. For this reason we will ask you to clean your skin and that of the baby’s once we have finished casting and satisfy yourself that there is no possibility of choking on any part of casting material left on the body.
All images of casting work used on this website are of pieces created by Dinkie Dannies over many years.
Every image on our website, Facebook page and other social media is copyrighted to Dinkie Dannies and may not be copied or used by anyone else without our express written permission. Anyone found to be using our images without permission will be asked to remove them immediately and if this does not happen we will use the means at the disposal of our professional body the Association of Lifecasters International to have the work removed from others websites etc. We reserve the right to make a charge for the time and costs incurred in getting stolen images removed.
We are more than happy for customers or potential customers to share our Facebook, Twitter, Instagram and other social media posts etc. However, we expect the “share” to be of the full post, so that others can see that the work originated from Dinkie Dannies.
When the finished life casting is delivered to you we are happy for you to share photos of the work with your family and friends as long as you credit Dinkie Dannies with the work. We retain copyright of the finished piece even after delivery.
Should we need to or be asked to create a re-useable silicon mould of the piece we will return this to you on completion of the life cast piece. This can be used to make further copies of the work should you need to, but we would ask that we are given first refusal to make this additional work rather than a third party. We always offer a discount for multiply copies of our work where a re-useable mould has been provided.
We are able to provide gift vouchers for the purchase of a life-casting. These gift vouchers have a use by date of one year, but we are always happy to take into account special circumstances and chat to you on a case by case basis.
Should you wish to spend more on your life-cast than the original voucher intended then we are happy to take a further payment when the moulds are taken to start work
Dinkie Dannies Privacy Notice.
Dinkie Dannies takes privacy very seriously. This notice explains how we use the personal information you provide to us in the course of our contract with you, including how we share it with third parties.
How we use our personal information:
We will only use your personal information for the following purposes:
To administer and manage our relationship with you, including to set up and maintain your account facility;
To process orders from you for goods and services;
To deal with any enquiries we receive from you.
For the purposes of any corrective action (including a product recall) which may be required of any of the products we supply to you;
To comply with applicable laws, regulations and rules;
To provide you with details of our product ranges, services and promotions;
To notify you of changes to what we do;
8 For the purposes of recovery of a debt in case of non-payment.
In connection with these purposes, we may share your personal information with third parties that perform services on our behalf, such as business partners (including printing, engraving and third party’s who assist in the completion of our more complex work). In each case within the European Economic area and the UK.
We may also disclose your personal information to third parties in other circumstances, in particular:
If we are under a duty to disclose or share your personal information to comply with any legal obligation, or to enforce or apply our terms and conditions of trading and other agreements;
To protect the right, property, or safety of Dinkie Dannies, our staff, our customers or others;
In response to a request from a governmental authority (including a regulator); or
If we sell or buy and business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets.
If necessary for debt recovery purposes, we may also obtain additional information about you beyond that provided in your trade application form from credit reference and tracing agents.
Our legal basis for these uses of your personal information may include that (a) it is necessary for our legitimate interests in operating our business and/or providing you with goods and services; and/ or (b) it is necessary for the performance of contracts to which you are a party with us.
Keeping in touch with you
From time to time we would also like to keep in touch with you, to provide details of our new product ranges and services and exciting promotional offers. If you do not want to be contacted in this way, please contact email@example.com
Your rights in relation to your personal information
You have various rights under data protection law regarding the processing of your personal information, including right to:
Request access to personal information we hold about you and details of our processing of your personal information;
Request us to correct inaccurate personal information;
Request us to delete personal information in certain circumstances;
Receive your personal information in a format suitable for transmission to a third party;
Object to and/or restrict the processing of your personal information (including profiling) on certain grounds;
Object to the processing of your personal information for direct marketing;
Object to any decision about you based solely on automated processing (including any profiling) that produces legal effects or otherwise significantly affects you, and
Lodge a complaint with the UK information Commissioners Office.
You can make a request to us in relation to these rights at any time by contacting us at firstname.lastname@example.org. Any information to which you are entitled will be provided within 30 days, subject to the exemptions stipulated in applicable data protection laws.
How long do we retain your personal information?
We will not keep your personal information longer than is necessary, taking into account information needed for product guarantee or recall purposes, applicable legal requirements and limitation periods. We do not expect to hold personal data for more than ten years after you last make contact with us.
How to contact us
If you have any queries about how we use your personal information, you can contact us any time via email at email@example.com, or by post to Dinkie Dannies, Whistlestop Cottage, Station Road, Sway, SO41 6BA.